Leave a complaint
or suggestion

Dear customers, the Company strives to improve the quality of service, and is constantly improving its performance; so we are always open to your suggestions for improvement; complaints, and appeals concerning the quality of services provided.

You may contact the Company orally or in writing with a complaint or suggestion:

• Contact center: 0 (220) 991 -111, 0 (559) 991 -111, 0 (509) 991 -111;
• Send your appeal through the online WhatsApp chat via number 0(701) 511-761;
• Leave an appeal in the book of complaints and suggestions in the Company’s offices;
• Send a complaint, suggestion, or request to the Company’s official e-mail: kairyluu@bf.kg;
• Send your appeal through the Company’s official website;
• Reception hours at the management of the Company in the Head Office
  • Chief Regional Officer – every Tuesday from 10:00 to 11:00
  • District Director or Funding Manager of the respective office – daily from 10:00 to 11:00

• You can also contact the National Bank of the Kyrgyz Republic for complaints and suggestions.

The Company adheres to a transparent approach in dealing with complaints and appeals, which you can find in detail in the Customer Complaints Procedure.  

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