Leave a complaint
or suggestion

Dear customers, the Company strives to improve the quality of service, and is constantly improving its performance; so we are always open to your suggestions for improvement; complaints, and appeals concerning the quality of services provided.

You may contact the Company orally or in writing with a complaint or suggestion:

• Contact center: 0 (220) 991 -111, 0 (559) 991 -111, 0 (509) 991 -111;
• Send your appeal through the online WhatsApp chat via number 0(701) 511-761;
• Leave an appeal in the book of complaints and suggestions in the Company’s offices;
• Send a complaint, suggestion, or request to the Company’s official e-mail: kairyluu@bf.kg;
• Send your appeal through the Company’s official website;
• Reception hours at the management of the Company in the Head Office
  • Chief Regional Officer – every Tuesday from 10:00 to 11:00
  • District Director or Funding Manager of the respective office – daily from 10:00 to 11:00

• You can also contact the National Bank of the Kyrgyz Republic for complaints and suggestions.

The Company adheres to a transparent approach in dealing with complaints and appeals, which you can find in detail in the Customer Complaints Procedure.  

Code of Corporate Ethics

Press Center

Contact us the way you want – by phone, mail, or chat.