News

Bailyk Finance Has Renewed Its CERISE+SPTF Certification”

CJSC MFC “Bailyk Finance” has successfully renewed its Gold Certificate for Client Protection Principles from CERISE+SPTF, once again demonstrating its commitment to international standards of protection and responsibility.

Client protection remains one of the key priorities of our operations and forms the foundation of trust between “Bailik Finance” and our clients. We are committed to providing fair, transparent, and responsible financial services, continuously improving service quality and enhancing the client experience.

The key principles of CERISE+SPTF certification include: • Client-centered product design and delivery;
• Prevention of over-indebtedness;
• Transparency and openness of terms and conditions;
• Responsible pricing;
• Fair and respectful treatment of clients;
• Client data confidentiality and protection;
• Effective complaint resolution mechanisms;
• Commitment of leadership to client protection through internal control, audit, and HR systems.

Chinara Moldazhanova, CEO of CJSC MFC “Bailyk Finance,” emphasized that achieving the Gold renewal was the result of targeted efforts:
“We have been systematically working on improvements: conducting internal assessments, refining business processes, and enhancing training programs. The renewal of our certification confirms our commitment to the sustainable implementation of best global practices in social impact. We will continue to advance significant initiatives in this area.”

Reference Information:

The Client Protection Certification was originally developed by the SMART Campaign under the leadership of the Center for Financial Inclusion (ACCION) and is aimed at embedding client protection practices within microfinance institutions.
In 2020, management of these standards was transferred to the international associations SPTF and CERISE, who now act as certification managers.