{"id":15,"date":"2022-01-16T21:53:11","date_gmt":"2022-01-16T15:53:11","guid":{"rendered":"http:\/\/bf.startup.kg\/?page_id=15"},"modified":"2026-02-20T13:34:06","modified_gmt":"2026-02-20T07:34:06","slug":"ostavit_zhalobu","status":"publish","type":"page","link":"https:\/\/bf.kg\/en\/ostavit_zhalobu\/","title":{"rendered":"Leave a complaint or suggestion"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p>Dear customers, the Company strives to improve the quality of service, and is constantly improving its performance; so we are always open to your suggestions for improvement; complaints, and appeals concerning the quality of services provided.<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #ff6600;\">You may contact the Company orally or in writing with a complaint or suggestion:<\/span><\/p>\n<ul>\n<li>Contact center: 0 (220) 991 -111, 0 (559) 991 -111, 0 (509) 991 -111;<\/li>\n<li>Send your appeal through the online WhatsApp chat via number 0(701) 511-761;<\/li>\n<li>Leave an appeal in the book of complaints and suggestions in the Company&#8217;s offices;<\/li>\n<li>Send a complaint, suggestion, or request to the Company&#8217;s official e-mail: <a href=\"mailto:kairyluu@bf.kg\">kairyluu@bf.kg<\/a>;<\/li>\n<li>Send your appeal through the Company&#8217;s official website;<\/li>\n<li>Reception hours at the management of the Company in the Head Office\n<ul>\n<li>Chief Regional Officer \u2013 every Tuesday from 10:00 to 11:00<\/li>\n<li>District Director or Funding Manager of the respective office\u00a0\u2013 daily from 10:00 to 11:00<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li>You can also contact the National Bank of the Kyrgyz Republic for complaints and suggestions.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><em><span style=\"font-size: 16px;\"><span style=\"font-family: georgia, palatino, serif;\">The Company adheres to a transparent approach in dealing with complaints and appeals, which you can find in detail in <a href=\"https:\/\/bf.kg\/wp-content\/uploads\/2023\/05\/perevod_proczedura-po-rabote-s-obrashheniyami_11.05-angl.pdf\">the Customer Complaints Procedure. \u00a0<\/a><\/span><\/span><\/em><\/p>\n<h3 id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"\u041f\u0435\u0440\u0435\u0432\u043e\u0434\" data-ved=\"2ahUKEwip_d7N97OOAxXbZ_EDHXdMGiwQ3ewLegQICRAV\" aria-label=\"\u041f\u0435\u0440\u0435\u0432\u0435\u0434\u0435\u043d\u043d\u044b\u0439 \u0442\u0435\u043a\u0441\u0442: Code of Corporate Ethics\"><a href=\"http:\/\/Code of Corporate Ethics\"><span class=\"Y2IQFc\" lang=\"en\" style=\"font-family: helvetica, arial, sans-serif;\">Code of Corporate Ethics<\/span><\/a><\/h3>\n<h2><\/h2>\n<h2 class=\"mt-5 mb-5\"><strong>Press Center<\/strong><\/h2>\n<p>Contact us the way you want \u2013 by phone, mail, or chat.<\/p>\n<div class=\"row\">\n<div class=\"col-6 col-xl-3\"><strong class=\"d-block mb-2\">By phone:<\/strong><a class=\"d-block\" href=\"tel:+996701511761\">+996 (220) 991- 111<\/a><a class=\"d-block\" href=\"tel:+996559999111\">+996 (559) 991-111<\/a><a class=\"d-block\" href=\"tel:+996509999111\">+996 (509) 991-111<\/a><\/div>\n<div class=\"col-6 col-xl-3\"><strong class=\"d-block mb-2\">WhatApp or Online chat<\/strong><a class=\"d-block\" href=\"tel:+996701511761\">+996 (701) 511-761<\/a><\/div>\n<div class=\"col-6 col-xl-3\"><strong class=\"d-block mb-2\">Head office: <\/strong><a href=\"https:\/\/new.bf.kg\/kontakty\/#\">2-3 floor, 170, Fatyanov str., Bishkek,\u00a0Kyrgyz Republic<\/a><a class=\"d-block\" href=\"tel:+996312979444\">+996 (312) 979 &#8211; 444<\/a><a class=\"d-block\" href=\"mailto:office@bf.kg\">office@bf.kg<\/a><\/div>\n<div class=\"col-6 col-xl-3\">\n<p><strong class=\"d-block mb-2\">Working mode:<\/strong><\/p>\n<p class=\"m-0\">Office hours: 8.30 &#8211; 17.30<\/p>\n<p class=\"m-0\">Break: 12.30 &#8211; 13.30<\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Dear customers, the Company strives to improve the quality of service, and is constantly improving its performance; so we &#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"contacts.php","meta":[],"translation":{"provider":"WPGlobus","version":"2.8.11","language":"en","enabled_languages":["ru","kg","en"],"languages":{"ru":{"title":true,"content":true,"excerpt":false},"kg":{"title":true,"content":true,"excerpt":false},"en":{"title":true,"content":true,"excerpt":false}}},"_links":{"self":[{"href":"https:\/\/bf.kg\/en\/wp-json\/wp\/v2\/pages\/15"}],"collection":[{"href":"https:\/\/bf.kg\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bf.kg\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bf.kg\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bf.kg\/en\/wp-json\/wp\/v2\/comments?post=15"}],"version-history":[{"count":61,"href":"https:\/\/bf.kg\/en\/wp-json\/wp\/v2\/pages\/15\/revisions"}],"predecessor-version":[{"id":11094,"href":"https:\/\/bf.kg\/en\/wp-json\/wp\/v2\/pages\/15\/revisions\/11094"}],"wp:attachment":[{"href":"https:\/\/bf.kg\/en\/wp-json\/wp\/v2\/media?parent=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}